Galway Bay Hotel
Reservations Agent

Salthill, County Galway, Ireland
€ (EUR) TBC
full time

Description

Not Provided

responsibilities

  • Carry out all Reservation duties as per the agreed standard
  • Maximizing sales by promoting a positive image to potential guests on the telephone
  • Develop a good local knowledge in order to answer any guest queries
  • Ensuring the highest level of customer care at all times
  • To take every opportunity to maximise revenue through the use of Yield Management and occupancy controls.
  • To compile quotations for business enquiries, dealing with the follow up administration on calls, showing guests / potential corporate clients the facilities of the Hotel
  • To communicate necessary information from the above weekly meetings to all staff through Memo / Passover book
  • Maintain guest profiles to ensure that the hotel continues to exceed expectations

skills

essential
  • Good project co-ordination & communication skills
  • Experience of the Irish Hotel market is essential

experience

essential
  • Minimum of 2 years revenue/reservations/events experience in a hotel environment
  • Relevant 3rd level qualification
  • Proficient in Microsoft Word & Excel
desirable
  • Experience using Opera